Help and Support

How may we help you?

    Getting started

    • Send a Secure Message

      You can send a secure message to any email address. You do not need to check if your recipient is an Encyro user or not - you send the message the same way...

    • Receive Securely from Others Without An Encyro Account

      With Encyro, you can receive files or messages securely from clients without asking them to sign up for an Encyro account, or any client portal account. Th...

    • How do I use my upload page?

      Your upload page lets you securely receive messages and files from others who do not have an Encyro account. Your upload page has an address like www.encyr...

    • How Will My Contacts Receive My Secure Message?

      How will my clients receive my secure messages? This short video shows how clients receive a secure message that you sent to their email address. When you ...

    • Download Received Files

      The files associated with a message are displayed just below the message text (there may be no message text if the sender only sent files). Download One Fi...

    • Forward Received Or Previously Sent Files

      You can forward files from your previous secure messages. This lets you find all your files conveniently in your Encyro account. Also, if you are away from...

    See all 58 articles »

    Secure Messages and Files

    • Delete From Client Account

      How can I delete a message or file I previously sent to a contact? Can I revoke or rescind a sent message? How to recall a file uploaded earlier? You may d...

    • How to Use Templates?

      How can I save text I use over and over? Encyro Pro users can save templates for  secure message (text) as well as the Email Introduction (subject and body...

    • Print a Secure Message

      You may print either sent or received messages, and if you have an Encyro Pro membership, you may also opt to include the delivery status of a sent message...

    • Add Upload Link To my Outlook Email Signature

      How do I add a link to my email signature for people to upload documents securely? (If you do not use Outlook, see this article for Gmail, or contact us fo...

    • Know When Recipient Retrieves Secure Message

      Is there a way to see when the recipient reads my secure message? Can I  verify recipient received my secure email? How to get a notification that they hav...

    • Are all the emails encrypted?

      What is Encrypted All messages you send using your Encyro account are encrypted. The message content as well as all files attached, are encrypted.  All upl...

    See all 43 articles »

    Electronic Signatures

    See all 30 articles »

    Outlook Integration (All Email Services, Windows Only)

    See all 36 articles »

    Outlook Integration for Microsoft 365 Email (Windows, MacOS, Android, iOS, Web)

    • Quick Start Guide: Encyro Addin for Microsoft 365 Email

      Install the Add-in You may install the add-in using Outlook Desktop (Windows or Mac) or the web version: Option 1 (to install for just yourself):  Windows,...

    • Login And First Time Use

      After you install the add-in, please follow the steps below to login. Login and First-time Use The instructions to open the add-in depend on whether you ar...

    • Read incoming uploads or secure messages

      The instructions  depend on whether you are using the Outlook desktop app (on Windows or MacOS), Outlook mobile app (on Android, iOS), or the web version o...

    • Send a secure message or files

      The instructions  depend on whether you are using the Outlook desktop app (on Windows or MacOS), Outlook mobile app (on Android, iOS), or the web version o...

    Gmail Integration

    • Quick Start Guide: Encyro Gmail Addon

      To get started with the Encyro Gmail Addon, you need to install the addon and then sign-in. We recommend performing the first time setup on a computer inst...

    • Use on Smartphone, in Gmail Mobile App

      The Encyro addon for Gmail may be used in the Gmail mobile app on your iOS or Android device.  Using the Encyro addon in the Gmail mobile app has some limi...

    Custom Branding

    • Set My Upload Page Address

      The only thing you must set up to activate your upload page is your upload page web address, also known as your upload page URL. All the remaining settings...

    • What can I customize on my upload page?

      You can customize the following elements for your upload page: Upload page web address (URL) Your name Your business name Address Phone Fax Whether to disp...

    • Upload Page Design Theme and Colors

      Go to your Encyro account and click on Settings and click on Brand, Upload Page in the left panel. Then click Design Theme in the left panel (or, if on a m...

    • Business Logo and My Photo

      Adding your business logo is highly recommended. Adding a logo helps in the following ways: Improve your upload page appearance. Improve the appearance of ...

    • Customize Name and Contact Information

      The upload page displays your name and business name in large font. Your contact information including your address, phone, fax, and email can be displayed...

    • Message Branding for Recipients Without Encyro Accounts

      If your recipient receives your secure message without signing up for an Encyro account, they will not see your folder (since past messages will not be ava...

    See all 7 articles »

    Compliance and Audit Trails

    See all 16 articles »

    Team or Organizational Account Setup

    See all 13 articles »

    Client Portal

    See all 10 articles »

    Account Security and Settings

    See all 20 articles »

    More From Encyro

    • Do you have an Affiliate Program?

      Yes we do!  Join our mission to help businesses and professionals keep their clients' data secure. And get compensated for all the good work you do to help...

    • Do you have a Re-seller/Partner Program?

      Yes we do! Win-win-win Program Our partner program for re-sellers, MSPs, and IT/software consultants allows you to bundle Encyro's services along with your...

    • Encyro Status

      This page provides updates regarding interruptions to Encyro's website and online service. Status: This is currently no outage or service degradation in pr...

    • Can I submit a guest post for your blog?

      Yes, we do consider guest posts for our blog. We do allow do-follow links to your own website or blog. To get started, please contact us with: The topic(s)...