How Will My Contacts Receive My Secure Message?
How will my clients receive my secure messages?
This short video shows how clients receive a secure message that you sent to their email address.
When you send a secure message to a contact or a client, they will get an email with a link that takes them to your secure message. The email content depends on whether the recipient has an Encyro account or not.
If the recipient does not have an Encyro Account:
- The email above assumes that the sender has a Pro account and so the sender’s business logo is shown. If the sender is using an Encyro Essentials account, the sender’s custom logo is not used (rather, the Encyro logo appears in the email sent to the recipient).
The email shows two options: “Access and Let Expire” and “Set Password and Access”.
- If the sender used the Encyro Outlook Addin, then the email will have only one link “Access Now” which will behave the same as “Access and Let Expire.”
Option 1: Access and Let Expire
Here the recipient may click the gray button (Access and Let Expire) to quickly access your message without creating any accounts. They will see your secure message and files on a page like this:
(The page that displays the secure message has the sender’s branding including business logo and colors if the sender has a Pro account. Otherwise default Encyro branding is used.)
Option 2: Set Password and Access
However, the above message will expire in a few days as noted in the email above. If the recipient wants to maintain continued access to the message, they could click the other button (Set Password and Access) in the email. In this case, they will be asked to enter a new password (and automatically get a free Encyro account):
Their email is already filled in for convenience: all that your recipient needs to do is type in a new password.
When they click “Continue”, they will be taken to their secure message.
If the recipient already has an Encyro Account:
They will receive an email with just one option, “Access Now”:
When they click on “Access Now” they will be taken to their Encyro account page with the secure message displayed.
We also recommend adding email@example.com to your contacts or safe sender list in your email account, to ensure that our email arrives in your inbox instead of spam or junk folders.
If you want to provide instructions to your recipients about how to receive your secure message, and add your branding to the instructions, see this article: Instructions for my Contacts to Receive My Secure Messages.
Send a Secure Message
You can send a secure message to any email address. You do not need to check if your recipient is an Encyro user or not - you send the message the same way...
Receive Securely from Others Without An Encyro Account
With Encyro, you can receive files or messages securely from clients without asking them to sign up for an Encyro account, or any client portal account. Th...
How do I use my upload page?
Your upload page lets you securely receive messages and files from others who do not have an Encyro account. Your upload page has an address like www.encyr...
Download Received Files
The files associated with a message are displayed just below the message text (there may be no message text if the sender only sent files). Download One Fi...
Forward Received Or Previously Sent Files
You can forward files from your previous secure messages. This lets you find all your files conveniently in your Encyro account. Also, if you are away from...
If I send documents to my client, will they be required to sign up for an Encyro account?
No. They simply click a link in their email to access it - they do not need any additional passwords or accounts. They do have the option to create a passw...
I do not want to inconvenience my customers. Can I use Encyro for data security?
Your customers are not required to create an Encyro account. If you send them secure documents, they simply click a link in their email to access it - they...
How can I change the expiry duration for message access links that do not require a password?
How do I extend the expiry duration for secure messages I send? How do I increase the number of days to expiry? Messages sent to recipients who do not have...
Can I set up individual accounts so that customers can only view their documents?
Yes, each client will only see their own documents. Even though your upload page is the same, that is only used to send documents to you. That page does no...
Can Encyro access my messages and files?
Who can access my content? Can Encyro view my data? Is it different from Protonmail and other encrypted email services that claim they cannot access my dat...