How to cancel paid membership
You may cancel your membership at any time. And no, you do not need to call a special phone number during specific business hours and then hold for an agent. Encyro makes it fast and easy.
If canceling an organizational membership, you must have removed all other users from the organization (refunds will be issued for all eligible licenses when the membership is cancelled).
- Once logged in to your Encyro account, click on Settings in the top right hand corner of your screen. Under Settings, below the Payment History button, you will see a Cancel Pro button.
Click Cancel Pro and you will see a popup window with an option to contact support if there are any issues we may fix.
Click on Continue to Cancel.
Kindly select a reason for cancellation as this will help us tremendously in improving our product and service. Any feedback is very welcome!
- NOTE: Before continuing further, please make sure you’ve updated your clients to stop using your upload page.
Once you’ve selected a reason, click on Cancel Now and your membership will be cancelled. If the cancellation is eligible for a refund (see Refund Policy below), your refund will be issued automatically.
The final refund amount will be displayed after cancellation. If you had removed users, those licenses will also be refunded if eligible.
Refunds are calculated as follows:
- For cancellations within the first month of your first subscription purchase, you will receive a full refund of the amount paid.
- After the first month:
- Yearly plans receive a pro-rated refund for the unused time.
- Monthly plans will be cancelled at the end of the currently paid period (no refunds).
- Unused SMS credits are not refunded, but will be restored if you purchase your membership again within 6 months.
What is the price for the service?
Can you give me pricing information? Are there discounts? We have a free plan, Encyro Essentials, and a paid plan, Encyro Pro. You can pay either monthly, ...
Should I choose Essential or Pro membership?
Both the Essential and Pro memberships let you send secure messages to any email address (recipients need not create Encyro accounts). The key advantage of...
How can I print my receipt or invoice?
To print your receipts for past payments, please login to your Encyro account and click Settings (top right). Then scroll down to Membership and click on P...
How do I use a discount code?
If you have a discount code proceed to your account Settings and click on Membership in the left panel (or, if on a mobile device, scroll down to the headi...
Do I need to create a new email address? Will my existing email address work?
No, you do not need to signup for a new email address – your existing email address will work. Your existing email address will act both as your username t...
Can I send and receive using Encyro from any of my devices?
Yes, the Encyro website works from any device with a modern web browser, including Windows PCs, Macs, Android devices (smartphones, tabs), and iOS devices ...
Do I need a Pro account for each employee?
You only need Encyro Pro accounts for employees who need to use Encyro to communicate securely using Encyro. If you only needed Encyro Pro to receive secur...
I only need to send (not receive) secure messages, do I need Pro?
I will be sending patient medical records or client files but not receiving anything from them. Do I need Encyro Pro? If you do not need Encyro Pro to crea...
Can I get phone support?
Yes. Just Just contact us on this website. We can call you or set up a convenient time with you, for a phone call or a conference call wi...
We are a 501(c)(3) charity. Does Encyro have discounts for non profits?
Yes! Encyro offers significant discounts for non-profit organizations, educational institutions, and volunteer work. Contact us to find out the latest avai...