What is the price for the service?
Can you give me pricing information? Are there discounts?
We have a free plan, Encyro Essentials, and a paid plan, Encyro Pro. You can pay either monthly, or yearly. The yearly plan allows you to cancel anytime for a pro-rated refund and also gives a significant discount compared to the monthly price.
The latest pricing information is available at /#pricing.
Electronic signatures are included with Encyro Pro.
You can always use the free trial before you start to pay. No credit card or payment is needed to start the free trial. Switch back to Essential (free) at any time if you decide not to use the Pro features.
Additional Users: Clients/recipients are free. Only staff/partners who need a Pro account need to be added as users.
Cancellations: No commitment. Cancel any time. You will retain access to your data through a free account after cancellation.
Refunds: If you paid yearly, you will get a pro-rated refund for unused months upon cancellation.
Non-profit organizations and educational institutions may qualify for additional discounts.
We also offer discounts if purchasing more than 30 users.
Please contact us for details on either of the above discounts.
Should I choose Essential or Pro membership?
Both the Essential and Pro memberships let you send secure messages to any email address (recipients need not create Encyro accounts). The key advantage of...
How to cancel paid membership
You may cancel your membership at any time. And no, you do not need to call a special phone number during specific business hours and then hold for an agen...
How can I print my receipt or invoice?
To print your receipts for past payments, please login to your Encyro account and click Settings (top right). Then scroll down to Membership and click on P...
How do I use a discount code?
If you have a discount code proceed to your account Settings and click on Membership in the left panel (or, if on a mobile device, scroll down to the headi...
Do I need to create a new email address? Will my existing email address work?
No, you do not need to signup for a new email address – your existing email address will work. Your existing email address will act both as your username t...
Can I send and receive using Encyro from any of my devices?
Yes, the Encyro website works from any device with a modern web browser, including Windows PCs, Macs, Android devices (smartphones, tabs), and iOS devices ...
Do I need a Pro account for each employee?
You only need Encyro Pro accounts for employees who need to use Encyro to communicate securely using Encyro. If you only needed Encyro Pro to receive secur...
I only need to send (not receive) secure messages, do I need Pro?
I will be sending patient medical records or client files but not receiving anything from them. Do I need Encyro Pro? If you do not need Encyro Pro to crea...
Can I get phone support?
Yes. Just Just contact us on this website. We can call you or set up a convenient time with you, for a phone call or a conference call wi...
We are a 501(c)(3) charity. Does Encyro have discounts for non profits?
Yes! Encyro offers significant discounts for non-profit organizations, educational institutions, and volunteer work. Contact us to find out the latest avai...