Not receiving Encyro emails in my or Hotmail account

    Not getting password reset emails? Not getting upload notifications or secure message notifications?

    Please add “” to your safe senders list (instructions from Microsoft).

    In short:

    1. Sign in to your email account at (Outlook Web App. For help, see Getting started in Outlook Web App.)
    2. At the top of the page, select Settings (or gear icon), and then Mail.
    3. Under Options, select Block or allow.
    4. To add an entry to Safe senders and recipients, enter the domain “” to mark as safe in the Enter a sender or domain here text box, and then press Enter or select the Add icon (looks like a + sign) next to the text box.
    5. Select the Trust email from my contacts check box to treat email from any address in your contacts folders as safe.
    6. Select Save to save your changes.

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