How can I change my username or email?

    How do I change my email address?

    Changing the email address changes:

    • the email address you use as your username for login,
    • the email address used in case of a forgotten password, and
    • the email address shown to your recipients on your secure messages.

    This change requires contacting us via a secure message. Login to your Encyro account with your current username (email address) and let us know the new email address desired. Please note that:

    1. In some cases, our support team may request additional verification, such as an email message from your new email address.
    2. If the new email address is in use for another Encyro account, you will be provided additional instructions.

    You will receive a confirmation email when the change has been completed.

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