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A reset code was sent to your email address: .
Please check your email and click the link in the email received.
If you do not see the email in your inbox within a few minutes, please also check your spam folder, Promotions tab, or Other tab.
Alternatively, go to the Reset Password Page and enter the reset code from the email message.
If you do not receive a password-reset email but believe that you have a valid account, please contact us to check if your account was locked.
Please go to the forgot password page and enter your email .
You have not logged in to your account for a long time, and due to changes in the login system, you are required to reset your password.
Enter passcode from Google Authenticator (or similar app) on .
Receive authentication code via text (SMS) message at .
If you are unable to use any of your 2FA options, login to Encyro from a device and browser that you had recently logged in from.
In Google Authenticator (or similar app) on , find the 6-8 digit code listed for your Encyro account with email .
Find the latest text message with your Encyro authentication code received at .
Your organization has new security settings and we must update your account.
If you used external logins (Facebook, Google) to login to Encyro previously, that option is no longer available.
Your logged in session will expire in 15 minutes if left unattended.
Enter a strong password. Password must be at least 8 characters long and have at least one of each:
Enter a password for your Encyro account.
A name for your organization is required. Please enter a name for your organization (firm, company, practice) below and click Submit.
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Currently in trial.
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You have unpaid charges that are now overdue: . The charges failed to be paid using your saved card.
Please use the update or change card option above. If you have resolved issues with the existing card (such as adding funds), please:
Past overdue charges have been paid, as of .
| Payment Date | Number of Items | Paid By | Amount Paid (USD) | Receipt |
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All other users within your organization must be removed before canceling your Pro membership. [How to remove users?]
Your organization currently has users.
Add additional users to your organization:
Add UsersAdd Encyro accounts for employees, partners, or team members.
Benefits:Remaining SMS credits: Loading...
Buy more from $0.16 (16 cents) per credit.
Buy SMS CreditsSMS Credits are required for access codes by SMS/text.
Using this feature helps comply with identity verification requirements for certain remote signatures, such as, Knowledge Based Authentication (KBA) for IRS form 8879.
[Learn more] [Instructions (with video)]| Description | Quantity | Unit Price | Amount (USD) |
|---|---|---|---|
| Subtotal | |||
| Discount | % Off | ||
| Tax | % | ||
| TOTAL |
Reverse Charge: If your purchase is subject to VAT, please use the reverse charge procedure.
Thank You!
Your support means so much and we couldn't be more grateful.
Before you go, may we help address any issues?
Contact SupportBefore continuing to cancel, please make sure you have updated your clients to stop using your upload page.
Warning: If you had added users, you will no longer retain data-admin access to other users' data.
Unused SMS credits are not refundable. If you purchase a Pro membership again within 6 months, your unused SMS credits will become available to you.
Your Pro benefits end on .
Refund Amount: $0 issued to ending in .
Refunds may take a few days to show up on your card activity. If your previous payments were smaller than the refund amount, the refund may appear in multiple transactions.
If you have questions regrading the refund amount, please contact support.
There was an error in completing the cancellation. Your card will not be charged but you may get email reminders. Kindly contact support to complete cancellation.
Your upload page lets you receive secure messages and files from others without requiring them to create an account or login. Learn More.
Choose a name that reflects your brand. Allowed:
Your upload page address: NOT SET
Tip: Share it in your email signature, on your website, or print it on your business card, so your clients can find it easily.
To change your upload page address: Organization admins can change upload page addresses for all users within the organization, through user settings.
Your organization's upload page is: NOT SET
Your email shows as your name if neither a name nor a business name is provided.
Organization name: [Change in Org. Profile]
Your name:
You may change your name below. The organization name may be changed by organization admins under organization profile settings.
Should your email address be displayed on your upload page? (Set NO to reduce spam.)
Uploading a logo makes additional upload page design themes available.
Your photo helps enhance your upload page and folder. Upload a headshot, office photo, or whatever you wish to showcase to your clients.
Click the Preview button under a design theme to see how your upload page would look with that design theme, without changing your public upload page.
Please set an upload page address before previewing or changing the design theme.
The themes below are generated using artificial intelligence (AI) to match your business logo colors. These themes are not available unless you uploaded a logo image previously. They may not work with all logos.
Get an email when your recipient views your secure message or downloads the files you sent. Encyro Pro membership is required to opt in to these notifications.
Please see Membership Settings to get a FREE trial for Pro membership.Review your activity logs to check for suspicious activity.
The times and dates shown below are in your current time zone.
| When? | Device | Device/Browser Type | Country: IP Address | Event | Additional Data (if any) |
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An email with a link to add a password has been sent: check email received at your address .
To change your password, first login with your password.
When two-factor authentication (2FA or MFA), is enabled, access to one of your devices will be required to login, in addition to your password. This makes it much harder for someone else to login to your account. [ Learn more ]
| Option | Status | Change |
|---|---|---|
| Authenticator App [How does this work] (Time-based one-time password, or TOTP) | -- | |
| Code by Text (SMS) [How does this work] (Mobile service provider fee for received texts may apply.) | -- |
External logins: Encyro 2FA applies to your login with an Encyro password. For external logins, 2FA must be enabled directly with your login provider.
Login using your Encyro password to change your Encyro MFA options.
Enable Encyro 2FA: Create an Encyro password first.
Authenticator app 2FA adds an extra layer of security and may serve as an alternate 2FA option even if you have SMS 2FA enabled.
Turning this off is recommended only if you have lost access to your device with the authenticator app installed or if you wish to turn it on with a new device.
You will be asked to login again after changing 2FA settings.
Search for the Google Authenticator app on App Store (iOS) or Play Store (Android), and install it.
You may install an authenticator app on your smartphone, tablet, or even your computer. Click: options and detailed instructions.
Once TOTP 2FA is enabled, you may login to Encyro from other computers or devices but will need access to the device with the authenticator app to get a passcode when asked.
If TOTP is the only second factor enabled, and you lose your device with the Authenticator app, you will have no way to login. We recommend installing the Authenticator App on 2 (or more) devices. And on the next screen, scan the QR code with both (or all) of those devices.
In your authenticator app, click '+' (or similar option) to add a new account and point your device's camera at the QR code image below.
If you installed the authenticator app on your computer, you may copy and paste the following code in your authenticator app:
If you installed the Authenticator App on multiple devices, perform the above step on each of those devices.
Read the code shown in your authenticator app for this Encyro account and enter it below.
You will be asked to login again after changing 2FA settings.
Text (SMS) 2FA adds an extra layer of security and may serve as an alternate 2FA option even if you have authenticator app 2FA enabled.
Turning this off is recommended only if you have lost access to your mobile device or if you wish to change to a new phone number.
You will be asked to login again after changing 2FA settings.
Enter a phone number where you wish to receive text messages for 2FA.
Your mobile service provider may charge a fee for receiving text messages. (You may use Authenticator App 2FA without paying for text messages, or if your country is not supported for Text-2FA.)
Once Text 2FA is enabled, you may login to Encyro from other computers or devices but will need access to the mobile phone listed above to get a passcode by text when asked.
Wait for a text message with your Encyro verification code on your phone . Enter that code below:
You will be asked to login again after changing 2FA settings.
Login using your existing Google or Facebook account without the need to enter an Encyro password. [Learn more]
External logins must use the same email address as your current Encyro account.
Enable 2FA on each login separately.
Send me email regarding:
Note: Notifications of secure messages received from others and based on messages initiated by respective senders. You must contact the sender directly if you no longer wish to receive communications from them. If you believe some sender is abusing the system (such as to spam you), please contact support.
Set or update a name for your organization/firm/practice.
| Total Users: | |
| Active Users: | |
| Invited: | |
| To Invite: |
You do not have any unused licenses. To obtain a license, you may contact your organization's billing admin to purchase licenses, revoke pending invitations, or remove an existing user.
You do not have any unused licenses. To obtain a license, you may purchase additional licenses, revoke pending invitations, or remove an existing user.
Purchase LicensesResend invitations, add a user to organization upload receivers, change a user's name or permissions, or assign upload pages. [ What are permissions? ]
| Username | Status | Permissions | Upload URL | Modify |
|---|
We will do the following:
This will remove all data (files, messages, contacts) that was sent or received during the user's tenure in this organization from the user's account. The data will remain available to data managers within the organization.
After this step, the removed user may continue to have access to the above data for up to one hour.
If the user had an Encyro account prior to joining this organization, then any data from that account will become available to the user.
The license will become available to invite new users.
After reclaiming the license, please contact to invite another user or make billing adjustments.
(After reclaiming the license, if you do not need to invite another user, please contact us for a pro-rated refund.)
The organization brand settings apply to all users within your organization.
Choose a name that reflects your organization's brand. Allowed:
Uploads submitted on the organization upload page are sent to the following users:
Organization user admins can add or remove users to/from organization upload receivers under user settings.
Click the Preview button under a design theme to see how your upload page would look with that design theme, without changing your public upload page.
Please set an upload page address before previewing or changing the design theme.
The themes below are generated using artificial intelligence (AI) to match your business logo colors. These themes are not available unless you uploaded a logo image previously. They may not work with all logos.
Use these security controls to meet compliance requirements for HIPAA, GDPR, GLBA, SOX, PCI and other mandates. [Learn more]
If you sign in to Encyro using Google or Facebook, that option will be disabled.
Enter a strong password. Password must be at least 8 characters long and have at least one of each:
Before accessing another user's data, we recommend that you inform all users about your organization's policy regarding user data access by admins.
| Name | Status | Activity Logs | Data Access |
|---|
Review your activity logs to check for suspicious activity.
The times and dates shown below are in your current time zone.
| When? | Device | Device/Browser Type | Country: IP Address | Event | Additional Data (if any) |
|---|
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